Standard delivery within the UK

[Royal Mail - Recorded Delivery - £2.50] 

All orders being shipped within the UK will be shipped Royal Mail Recorded Delivery. To specify Special Delivery Service within the UK please email us at info@emoni.co.uk.

With proof of posting, signature on arrival and online confirmation of delivery, your delivery is easy to trace. Most First Class Recorded items should arrive within 3-4 working days although normal First Class terms apply.

Features and benefits 

• Take advantage of Royal Mail's Recorded Signed For service and benefit from a range of great features.
• Peace of mind with proof of postage
• Use online tracking to check if your item has been delivered
• A signature is obtained upon delivery
• Next working day delivery for most First Class Recorded items
  

Orders placed after 3pm will be not be shipped until the next day.

[Royal Mail - Special Delivery £5.00]

Please email us at info@emoni.co.uk should you wish to send by Special Delivery.

If you want to guarantee the delivery of your purchase, Royal Mail will guarantee delivery by 1.00pm the next working day to 99% of the UK.

Features and benefits 

• Take advantage of the Special Delivery Next Day service and benefit from a range of great features.
• Guaranteed delivery before 1.00pm.
• 99% UK coverage means your item will arrive on time.
• Use online tracking to stay in touch with your item.
  

Orders placed after 3pm will be not be shipped until the next working day. 

 

European Orders

[Royal Mail - International Signed - £8.50]

 All European orders will be shipped Royal Mail International Signed For.

Take advantage of the global reach and reassurance that Royal Mail International Signed For service offers. With International Signed For a signature will be taken for your item on delivery at its destination. Delivery to just about anywhere in the world. Orders placed after 3pm will be not be shipped until the next day. All European orders should arrive within 7 working days but allow up to 28 days for delivery.

• Secure delivery of an item up to 5kg
• A signature taken at the destination
• Compensation for loss or damage

 

United States, Japan and other International Orders

[Royal Mail - International Signed - £15.00]

All other international orders, ie. US, Japan, and rest of world will be shipped Royal Mail International Signed

Take advantage of the global reach and reassurance that Royal Mail International Signed For service offers. With International Signed For a signature will be taken for your item on delivery at its destination. Delivery to just about anywhere in the world. Orders placed after 3pm will be not be shipped until the next day. All orders to the US, Japan and the rest of the world should arrive within 14 working days but allow up to 28 days for delivery.

• Secure delivery of an item up to 5kg
• A signature taken at the destination
• Compensation for loss or damage

 

Cancellation and Returns

[Cancelling your order ] 

The United Kingdom's Distance Selling Regulations give you have the right to cancel your order for any item purchased from emoni.co.uk, for a full refund. You must inform emoni.co.uk via email or in writing within 7 days clearly stating your order number.

For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. If however your order has already shipped, you will need to return the order to us.

 [Return an item]

If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels* within 14 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt.

Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. emoni.co.uk is not liable for the cost of returning items.

 [Exhange an item]

Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a seperate transaction.

Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. emoni.co.uk is not liable for the cost of returning items.

Please enclose your receipt with the item and return to: Emoni.co.uk 2/1 252 Aikenhead Road Glasgow G42 0QJ

[Faulty Item]

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will either refund, replace or repair your item. Please enclose your receipt with the item and return to: Emoni.co.uk 2/1 252 Aikenhead Road Glasgow G42 0QJ If you receive an incorrect item.

If you suspect that the item you received is not what you have ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. This returns policy does not affect your statutory rights. Help to ensure the quality of our products.

[*Note]

When trying on bags and items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Handle with care and do not apply any unnecessary force.